Here are some of the most common questions we’re asked about See Shell Swimming — if you can’t find what you’re looking for, just get in touch and we’ll be happy to help.
What age can my child start lessons?
We work with children from 6 months through to around 12 years. Lessons are tailored to your child’s age, comfort level, and learning style.
Do I need to be in the pool with my child?
For babies and toddlers under 3, we generally require a parent or guardian to join in for support, comfort and connection. For older children, you just need to be poolside during the lesson.
Can we use a public pool for lessons?
Generally lessons will be held in your own private pool (or another privately-owned pool you have permission to use). Our insurance only covers private pool settings, and public pools generally don’t allow external instructors to operate on-site.
To discuss your location options, feel free to send me a message.
What happens if it rains or the weather is bad?
Light rain is fine, but lessons will be rescheduled if there’s thunder, lightning, or unsafe conditions.
What should we have ready before a lesson?
Please make sure the pool is clean, safe, and heated to a comfortable temperature (around 28–30°C for younger swimmers). Have towels ready and goggles if your child uses them.
What if my child doesn't hop into the water? Do I still have to pay?
Even if your child isn’t ready to get in the water, I’ll use the lesson time to get to know them and help them feel comfortable around me and the pool. It’s quite common for some children to need a lesson or two before they feel ready to jump in.
How do I pay for lessons?
Payment by credit card at the time of booking, by cash on the day of the lesson, or other agreed methods. Details will be provided when you book.
Do you offer lessons for children with additional needs?
Yes — Shelley specialises in trauma-informed, neuro-affirming lessons and adapts each session to meet your child’s needs.
Can we claim NDIS funding?
NDIS participants who are self-managed or plan-managed can claim NDIS funding. If your plan includes goals around water safety, physical activity, or community participation, our private swimming lessons can be funded through your NDIS budget. Speak to your plan manager to confirm if lessons can be claimed on your plan.
If you are:
Self-managed – You simply pay us directly, and then claim the cost back from the NDIS.
Plan-managed – We invoice your plan manager, and they handle payment for you.
At this stage, we are not a registered NDIS provider, so we cannot directly invoice the NDIS for participants whose funding is NDIS-managed.
If you’re unsure how to claim your lessons, contact the NDIS or speak to your plan manager.
What is your cancellation policy?
If you need to cancel, please give at least 24 hours’ notice to avoid being charged in full. Lessons may be rescheduled if given more than 24 hours notice, and in the case of emergencies, or unsafe weather.
Do you offer sibling or shared lessons?
Yes — we offer 45-minute shared lessons for siblings or friends of similar swim levels.
What days are you available?
My availability is constantly changing. You can submit your preferred days and times when you book, and we can organise a suitable.
Can’t find what you’re looking for or have more questions?
Visit to contact page to send us a message.
Ready to make a splash?
Book your private, in-home swim lesson today and let’s get swimming!