Quick Version
When you book with See Shell Swimming, we collect your contact details, your child’s details, and lesson preferences so we can manage your bookings and tailor lessons to your needs. Payments are handled securely by Stripe — we never store your card details. Your information is kept safe, never sold, and only used for booking, payment, and lesson management. You can ask us to see, update, or delete your details at any time.
Full Privacy Policy
See Shell Swimming (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our services, including our booking system and payment gateway.
1. Information We Collect
When you make a booking or enquiry, we may collect:
- Your name and contact details (phone number, email address, address)
- Your child’s name, age, and any relevant medical or learning needs you choose to share
- Booking history, preferences, and lesson notes
- Payment details (processed securely via Stripe)
2. How We Use Your Information
We use your information to:
- Process bookings, payments, and cancellations
- Manage future and recurring bookings
- Communicate with you about your lessons
- Keep internal records for business and insurance purposes
- Improve our services and customer experience
We will never sell or rent your personal information to third parties.
3. Payment Information
Payments are processed securely through Stripe.
We do not store your full credit or debit card details on our systems — they are stored and encrypted by Stripe. Stripe’s privacy policy can be found at https://stripe.com/au/privacy.
4. Data Storage & Security
Our booking system stores your information securely for the purposes of managing your account and future bookings. We take reasonable steps to protect your personal data from misuse, loss, unauthorised access, modification, or disclosure.
5. Access to Your Information
You have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct or update your details
- Ask us to delete your information, where legally possible
To make a request, please use the contact form on the Contact page.
6. Data Retention
We keep your information for as long as necessary to provide our services, meet legal requirements, and resolve any disputes.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will always be available on our website.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the contact form on the Contact page.